Seminars

Mega Trends 4 Financial Services

Milano, Dal 19-05-2015 al 20-05-2015

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Il 19 e 20 maggio gli Executive Manager di Banche e Assicurazioni si incontreranno a Milano nell’appuntamento di riferimento per gli innovatori del settore: Mega Trends 4 Financial Services anche in questa edizione ha l’obiettivo di esplorare i nuovi trend del mercato, delineando le nuove leve su cui le aziende investiranno nei prossimi anni.

Key topics di Mega Trends 4 Financial Services e nuovi trends 2015 per Banche e Assicurazioni:

  • CUSTOMER INSIGHT
  • BRANCHES REINVENTED
  • DIGITAL E SOCIAL TRASFORMATION
  • PERVASIVE CONNECTIVITY
  • PAYMENTS
  • CUSTOMER TRUST
  • CONVERGENCE
  • NEW DATA
  • ENSURING AND PROTECTING CUSTOMER
  • DIGITAL IDENTITY
  • DIGITAL TRUST

Guarda l'edizione 2014

Speakers

Chris Skinner, Chair, Financial Services Club
Agenda

GIORNO 1

17:00

Welcome and opening meeting

17:30

Discussion
How the european regulatory context influences the Italian market of Banks and Insurance companies

19:30

Q&A

20:00

Gala Dinner (for speakers and guests)

GIORNO 2

08:30

Welcome coffee & Registration

09:00

Conference opening

09:02

Keynote Conversation

09:05

CONVERSATION WITH
“Augmented Reality in Financial Services: Personalization, Relevance, Knowledge, Context, Data, Insight, Analytics…how to manage the new trends?”
Chris Skinner, Chair, Financial Services Club

09:50

TALK SHOW - CEOs perspective on the digital Transformation of Banks and Insurance companies
The future of customer experience in financial services is upon us. We have entered an increasingly modern world where new forms of digital technology allow for a new banking and insurance experience and customers expect a more user-friendly, personalised approach as they receive across a number of other retail segments. How the consumers live an environment deluged with data, information, content, apps?

11:00

Coffee Break & Expo Hall Time

11:30

Parallel Sessions

11:35

ROOM A - CUSTOMER INSIGHT AND BRANCHES REINVENTED
The branch experiences that are not deeply informed by customers are unlikely to succeed. Not only will Banks and Insurance companies need to segment customers to understand who they are and what they want beyond their financial and digital lives.

How use customer insight to reinvent the bank and the insurance branches?

11:35

ROOM B - DIGITAL & SOCIAL TRANSFORMATION IN FINANCIAL SERVICES INDUSTRY
The emergence of pervasive connectivity, increasing mobility, more intuitive interfaces and new payment channels and methods are changing the financial services landscape for product delivery, adoption, utilization and access. Customers of financial services business expect a convenient and personalized experience that stretches across mobile, social, and other digital channels.

How digital technologies reinvigorate and change the game in financial business?

12:30

Parallel Sessions

12:35

ROOM A - BUILDING TRUST AND CONVERGENCE IN FINANCIAL SERVICES
Rising to the challenge of reconnecting with customers, rebuilding trust and renewing the financial experience using the digital ether and creating an useful convergence between physical & digital channels. How consumers are changing in the moment of payments and how the convergence in financial services is important to increase the consumer trust.

How can financial services acquire digital customers by optimizing and “humanizing” digital touch-points?

12:35

ROOM B - CUSTOMER NEW DATA AND ANALYTICS IN FINANCIAL SERVICES
Insight & Analytics in financial services tackles the expanding role of data in understanding customers and the challenge for financial services providers as they seek to use insight to improve the customer experience. New service financial creation based on better consumer knowledge: Big Data, Loyalty programs, Tracking and Analytics.

How New Data enriches the customer experience to improve customer retention, increase market share and grow the customer wallet?

13:30

Refreshment Buffet

14:30

CONVERSATION WITH
How a high-functioning office of innovation can be implemented at an financial organization”
Chris Skinner, Chair, Financial Services Club

15:30

Round Table – Ensuring and protecting customer and data in financial services. The value of digital identity and digital trust
The explosion of unstructured data in enterprises must be managed. It’s necessary to transform and use data in a secure and reliable insight. The balance between privacy and the importance of personal data for Banks & Insurance companies are so important in the digital domain. Establishing an individual’s digital identity can have major benefits for both businesses and consumers.


  • How to ensure data and customer in financial services?
  • How guarantee the safety of personal data, the digital identity and the trust of the consumer?

16:30

Q&A

17:30

End of the event

Per informazioni contattare:

Giovannina Pelagatti

06.84.54.12.10

g.pelagatti@businessinternational.it

Media Partner

       

 

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